Customer Self-Service Portal

Your Customers,
Always in the
Loop..

Provide a modern, secure, and branded portal for your NVOCC customers. Allow them to track containers, request slots, verify booking statuses, access draft/original Bills of Lading, and pay invoices online without picking up the phone.

๐Ÿ’ฌ

Quote Request

SHA → JNPT · 2 × 40HC

๐Ÿ“‹

Booking Confirmed

BK-2024-00841 · ETA Aug 12

Confirmed
๐Ÿ“„

Bill of Lading

BL-SHA-08841 · Ready

Ready
๐Ÿ“

Container Tracking

TCKU3456789 · In Transit

Live
๐Ÿงพ

Invoice

INV-2024-0391 · $4,200

Pending

NVOCCs lose hours every week to repetitive customer queries โ€” "Where's my container?", "Can I get the BL?", "What's the invoice status?" The Portal eliminates that friction entirely.

Everything your customer needs,
in one place.

No more chasing staff. No more email threads. Customers log in and find exactly what they need.

๐Ÿ’ฌ

Instant Quote Requests

Customers submit rate inquiries directly from the portal. NVOCCs respond faster, win more business.

๐Ÿ“‹

Booking Management

Create, view, and manage bookings without a single phone call. Full visibility into status and ETAs.

๐Ÿ“„

Bill of Lading Access

Download draft and original BLs the moment they're ready โ€” no waiting, no chasing.

๐Ÿ“

Live Container Tracking

Real-time status updates for every container, from gate-in to final delivery at destination.

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Invoice & Payment Visibility

All invoices in one dashboard โ€” outstanding, paid, and due โ€” with full transaction history.

๐Ÿ””

Proactive Notifications

Automated alerts for booking confirmations, vessel departures, arrivals, and document availability.

How it works

A seamless journey from inquiry to delivery โ€” entirely through the portal.

1

Request a Quote

Customer submits origin, destination, cargo type, and volume.

2

Confirm Booking

Accepts the rate and places a booking โ€” all inside the portal.

3

Track & Receive Docs

Monitor container movement and download BLs as they're issued.

4

View & Settle Invoices

Access all invoices and payment history without contacting finance.

Better for your customers.
Better for your team.

The portal isn't just a convenience โ€” it reshapes how NVOCCs and their customers work together.

โ†“70%
Inbound status queries
24/7
Self-service access
โ†‘3ร—
Booking turnaround speed
0
Calls to check BL status
  • โœ“

    Faster Response Time

    Customers get answers instantly โ€” no hold times, no missed calls, no email backlog.

  • โœ“

    Stronger Customer Relationships

    Transparency builds trust. Customers who can see their data are customers who stay.

  • โœ“

    Higher Booking Conversions

    Frictionless quoting and booking removes drop-off points in the sales funnel.

  • โœ“

    Zero Manual Overhead

    Free up operations staff from repetitive queries โ€” let them focus on exceptions, not status updates.

  • โœ“

    Scalable Without Headcount

    Handle 10ร— the customer volume without adding a single customer service rep.

๐Ÿ”—

Open Integration Architecture โ€” The inTEUtion Customer Portal is built to connect. We are open to integrating with third-party ERPs and existing shipping management systems, so you don't have to rip and replace your current stack to give customers a world-class experience.

Ready to Give Your Customers
the Experience They Deserve?

Get a personalized demo and see how the inTEUtion Customer Portal can transform your customer relationships.

๐Ÿš€ Schedule A Demo